Original release 20160328

[fex.git] / htdocs / FAQ / user.faq

diff --git a/htdocs/FAQ/user.faq b/htdocs/FAQ/user.faq
index 5c62df9fda3acbe0745204c3c5aa598f46328fa0..86128c38945a710159ce227afa82039e5acb3cfa 100644 (file)
--- a/htdocs/FAQ/user.faq
+++ b/htdocs/FAQ/user.faq
@@ -26,7 +26,7 @@ A: When you are using F*EX with your webbrowser, you are limited to its restrict
    * send several files or even whole directory trees at once
    * stream files
    * transfer files via command line
    * send several files or even whole directory trees at once
    * stream files
    * transfer files via command line

-   * use an Internet clipboard http://fex.rus.uni-stuttgart.de/usecases/xx.html
+   * use an Internet clipboard http://fex.belwue.de/usecases/xx.html

    * do much more :-)
 
 Q: How can I upload several files at once?
    * do much more :-)
 
 Q: How can I upload several files at once?


@@ -40,6 +40,7 @@ A: Many web browsers have bugs in their HTML-FORM implementation. The limit most
 
 Q: I need to send a file bigger than my quota allows. What can I do?
 A: Simply ask $SERVER_ADMIN$ to raise your quota.
 
 Q: I need to send a file bigger than my quota allows. What can I do?
 A: Simply ask $SERVER_ADMIN$ to raise your quota.

+   If you want to send a REALLY big file, you also have to tell the recipient's address because his quota also has to be raised.

 
 Q: Why is the upload status window empty and I cannot see the progress bar?
 A: Most probably you are using a (enforced) web proxy, which cannot handle dynamic HTML pages.
 
 Q: Why is the upload status window empty and I cannot see the progress bar?
 A: Most probably you are using a (enforced) web proxy, which cannot handle dynamic HTML pages.


@@ -56,26 +57,40 @@ A: F*EX supports resuming at upload, but your client also has to support it.
 
 Q: Can I integrate F*EX in my mail program (thunderbird, outlook, etc)?
 A: Yes, if your mail admin has set up a "fexmail" smtp relay.
 
 Q: Can I integrate F*EX in my mail program (thunderbird, outlook, etc)?
 A: Yes, if your mail admin has set up a "fexmail" smtp relay.

-   http://fex.rus.uni-stuttgart.de/usecases/BIGMAIL.html
+   http://fex.belwue.de/usecases/BIGMAIL.html

 
 Q: Can I use a download manager/accelerator?
 A: Generally, no, because they suck: they are not RFC compliant and produce a LOT of unnecessary server load.
    But there is one exception: axel http://axel.alioth.debian.org/
 
 
 Q: Can I use a download manager/accelerator?
 A: Generally, no, because they suck: they are not RFC compliant and produce a LOT of unnecessary server load.
    But there is one exception: axel http://axel.alioth.debian.org/
 

-Q: When I hit [ESC] in firefox the upload is canceled. Why?
-A: This is a built-in feature of firefox: ESC terminates the current operation.
-   Simple solution: do not hit ESC in Firefox.
-   Complex solution: ask the Firefox developers to add keyboard configuration.
+Q: Why is there an error "FILE has already been downloaded"?
+A: Either you or someone else have already downloaded this file. Now it is gone.
+   Downloads are limited to a specific recipient. One cannot share it.
+   Perhaps the sender has fexed it to a mailing list (which is a bad idea!)?
+
+Q: Can I fex to a mailing list?
+A: Generally: no, because the first download makes the file no more available for others.
+   Contact $SERVER_ADMIN$, he can allow multiple downloads for specific addresses.

 
 Q: Sending as a F*EX user is easy, but how to receive files from others, outside?
 A: Register them as your subusers, create a F*EX group or a one-time upload key with "user config & operation control"
 
 Q: Sending as a F*EX user is easy, but how to receive files from others, outside?
 A: Register them as your subusers, create a F*EX group or a one-time upload key with "user config & operation control"

-   See also http://fex.rus.uni-stuttgart.de/usecases/foreign.html
+   See also http://fex.belwue.de/usecases/foreign.html
+
+Q: What is a F*EX group?
+A: F*EX group is similar to a mailing list, but for files:
+   When a member fexes a file to this list, then all other members will receive it.
+   Any full user can create a F*EX group and add or delete members.
+   See "user config & operation control" → "Manage your subusers and groups"
+
+Q: I am not a user of your site. How can I send a file to a registered user?
+A: See question above: you must ask a regular user to register you as his subuser.
+   You will then get a specific upload URL from him.

 
 Q: Sometimes I can download a file more than once, especially when I repeat it quickly. Is the autodelete feature buggy?
 A: The F*EX server has a grace time of 1 minute after first sucessfully download in which the file is still available. This is necessary because of some stupid "download managers" which request the file several times at once. Otherwise they would report an error to the user.
 
    Your fexmaster has set AUTODELETE=DELAY as default, which means that the autodelete cleanup process is called once a day.
 
 Q: Sometimes I can download a file more than once, especially when I repeat it quickly. Is the autodelete feature buggy?
 A: The F*EX server has a grace time of 1 minute after first sucessfully download in which the file is still available. This is necessary because of some stupid "download managers" which request the file several times at once. Otherwise they would report an error to the user.
 
    Your fexmaster has set AUTODELETE=DELAY as default, which means that the autodelete cleanup process is called once a day.

-   
+

    Power users (use the source, Luke!) can set a "do not delete after download" flag.
 
 Q: I have uploaded a file to a list of recipients. Will the file be deleted after the first recipient has dowloaded it?
    Power users (use the source, Luke!) can set a "do not delete after download" flag.
 
 Q: I have uploaded a file to a list of recipients. Will the file be deleted after the first recipient has dowloaded it?


@@ -91,6 +106,9 @@ Q: I forgot to download a file. Now it is expired. How can I obtain it neverthel
 A: An expired file is definitively deleted. Even the admin cannot restore it.
    You must re-request it from the sender.
 
 A: An expired file is definitively deleted. Even the admin cannot restore it.
    You must re-request it from the sender.
 

+Q: When I try to download a file again, I get the error message: "file has been autodeleted after download". Can you restore it?
+A: No. You must re-request it from the sender.
+

 Q: I have sent a second file with the same name, but the recpient has not received a second notification email. Why?
 A: A file with the same name to the same recpient overwrites the first one if it is still there (no download so far).
    A second notification email of the same file(name) is not suggestive.
 Q: I have sent a second file with the same name, but the recpient has not received a second notification email. Why?
 A: A file with the same name to the same recpient overwrites the first one if it is still there (no download so far).
    A second notification email of the same file(name) is not suggestive.


@@ -102,6 +120,9 @@ Q: How can I suppress the automatic notification email?
 A: Use "!#!" as comment, then no notification email will be sent.
    Of course you then have to inform the recipient manually.
 
 A: Use "!#!" as comment, then no notification email will be sent.
    Of course you then have to inform the recipient manually.
 

+Q: Can I delete a file without downloading?
+A: Add "?DELETE" to your download URL.
+

 Q: Can I get a copy of the notification email?
 A: Add "!bcc!" to the comment field on upload.
 
 Q: Can I get a copy of the notification email?
 A: Add "!bcc!" to the comment field on upload.
 


@@ -111,7 +132,11 @@ A: No.
    With email you also have no acknowledgement of receipt.
 
 Q: Can I have encrypted emails?
    With email you also have no acknowledgement of receipt.
 
 Q: Can I have encrypted emails?

-A: See http://fex.rus.uni-stuttgart.de/gpg.html
+A: See http://fex.belwue.de/gpg.html
+
+Q: I need ACLs for group access, versioning, a file browser and integration in
+   my local file system.
+A: This is beyond the scope of F*EX, which is designed for efficient file transfer only.

 
 Q: I cannot download files with Internet Explorer, it tells me "Cannot open Internet site". What shall I do?
 A: Use Firefox or any other Internet-compatible web browser, that Internet Explorer is not.
 
 Q: I cannot download files with Internet Explorer, it tells me "Cannot open Internet site". What shall I do?
 A: Use Firefox or any other Internet-compatible web browser, that Internet Explorer is not.


@@ -130,7 +155,7 @@ A: For example with "Stuffit Expander":
 Q: How can I prevent the fexsend error <code>SSL3_GET_SERVER_CERTIFICATE:certificate verify failed</code>?
 A: Set the environment variable <code>SSLVERIFY=0</code>
 
 Q: How can I prevent the fexsend error <code>SSL3_GET_SERVER_CERTIFICATE:certificate verify failed</code>?
 A: Set the environment variable <code>SSLVERIFY=0</code>
 

-   Rationale: 
-   Your openssl library cannot resolve the SSL certification path. 
+   Rationale:
+   Your openssl library cannot resolve the SSL certification path.

    With <code>SSLVERIFY=0</code> you tell openssl to ignore certification verification.
    Yes, this is a crude workaround :-}
    With <code>SSLVERIFY=0</code> you tell openssl to ignore certification verification.
    Yes, this is a crude workaround :-}